SA Terms and Conditions
1. Definitions
“Booking” means a booking for services (provided by SA Housekeeping Ltd) made by you (customer) on our website.
“Services” means cleaning and housekeeping services that we provided and listed on our website.
“Housekeeper” means a cleaner (male or female or both) who works as our staff.
“We” means SA Housekeeping Ltd, of 8 McAusland House, 40 wrights road, E3 5LF, London.
“Equipment & Elements” means all supplies that is related with housekeeping and cleaning job. for example any kind of hoovers, vacuums, moop, brush, sponges, cloths, cleaning sprays even general things those are needed for cleaning or housekeeping job.
“T&C” means Terms and Conditions.
2. Purpose of the T&Cs
2.1 T&C for Staff
The staff must be agreed on our all T&Cs before join us and doing professional activities. Before joining you have to must provide your name, full of address, mobile number, email and related information, that you will get from SA Housekeeping Ltd, and if SA Housekeeping Ltd chooses you than you will get an confirmation email to start your job. And your job totally depends on SA Housekeeping Ltd’s wish. SA Housekeeping Ltd has right to suspend any staff any time with or without any reason. And you (staff) are totally free to accept or reject our offers of jobs. But once you accept job, you have to must attend your job on time. You will be paid only for your duration of your job, no payment for transport, sickness or any other things.
2.2 T&C for Customers
The customer must provide the information that is required for booking and it will be shown on the booking page. Before booking, make sure you (customer) read and agree to all of our terms and condition. You are totally free to accept or reject our terms and condition to book SA Housekeeping Ltd’s services.
3. Cancellation by Customer
Once customer books any of our services, you (he/she) are free to cancel it too, but make sure you cancel it at least before 12 hours of that job that you booked, and this cancellation will be free of cost. For example, you book a cleaner and your suggested time is 2nd March on Monday at 9am.You can cancel it 1st March on Sunday at 9am. If you cancel your booking in last 12 hours (after 9am of 1st March on Sunday), you have to provide late cancellation fee 50%, and if you cancel your booking in last 3 hours (2nd March on Monday from 6am), then you have to pay 80% of your booking fee as your late cancellation. And the customer can re-schedule his/her booking but late cancellation will be applied if he/she cancel booking before 12 hours or 3 hours, otherwise not.
4. Cancellation by SA Housekeeping Ltd
If any customers violate any of the terms, your permission to use the services and website will be terminated even your booking might be cancel with or without notice. On the other hand, if the selected cleaner fall in sickness/natural/weather problem or any kind of accidents, then the booking can be re-schedule or cancel.
5. Booking
A customer can book with website or sending text message via email or whatsapp or phone. Booking should be at least 2 hours (minimum). And the customer must have to be 18+ years old and should be at least 2 hours (minimum). And the customer must have to be 18+ years old. After sending request of customer booking, SA Housekeeping Ltd checks and confirm it via email. Without confirmation email from SA Housekeeping Ltd, the customer cannot expect any services.
6. Elements and Equipment
Housekeeping Ltd provides cleaning related elements and equipments if needed and for those customer has to pay for them. If customer book without elements or equipments or both, then no need to pay for these.
7. Behaviour from Both Sides
SA Housekeeping Ltd expects professional behavior from the customers and suitable situation to work. The customer can help with tasks that he/she expects from the cleaner. If any unfriendly or suspicious or fearful something happens, then only the customer has to be responsible, and SA Housekeeping Ltd will not be responsible for this.
8. Listed Tasks
The customer can expect listed tasks, those are related with his/her selected service, and the list is shown in this website.
9. Punctuality
The cleaner is responsible to arrive on time. But can be late 30min max for weather or travelling issue. After 30min, the customer can cancel or re-schedule the booking without any refund from SA Housekeeping Ltd. On the other hand, the cleaner will wait 60min max for the customer if needed. After 60min this booking will be cancel and the customer will pay as late cancellation.
10. Price and Invoicing for Customers and Cleaners
After completing the job, both the customer and the cleaner will receive their personal invoice via email from SA Housekeeping Ltd.
11. Responsibility of SA Housekeeping Ltd, Customer and Cleaner
SA Housekeeping Ltd is only a medium that helps the customer to get cleaner and for the cleaner get clients. It’s an operator of an online platform and is not responsible to customer for a cleaner provision of services. SA Housekeeping Ltd is not responsible for any theft or loss or any damage of property in connection with the SA Housekeeping Ltd’s services. The customer should be aware the that SA Housekeeping Ltd only supplies the services for domestic and private use. If a customer uses the products for any commercial, business or re-sale purpose, SA Housekeeping Ltd will have no liability to a customer for any loss of profit, loss of business or loss of business opportunity. For the cleaner also should be aware of his/her property and personal belonging. SA Housekeeping Ltd is not responsible for cleaner’s any loss.
12. SA Housekeeping Ltd’s Rights
SA’s rights (modify, withdraw, etc. SA Housekeeping Ltd has right to modify, withdraw even cancel any bookings for any reasons or any accidents. Before modify or withdraw or cancellation SA Housekeeping Ltd will send a message about it via email or whatsapp or phone call.